No, we do not ship to P.O. boxes at this time. A street shipping address is required.
Yes, we ship to APO/FPO addresses.
We do not require a signature upon delivery of your order.
Should you wish to require a signature, please leave a note in your shopping bag.
RETURNS & EXCHANGES
We accept returns within 30 days and exchanges within 45 days after receiving your order.
In the US and worldwide, enjoy free shipping back on returns and exchanges.
(Please note that face masks are not-returnable and non-refundable due to health protection and hygienic reasons).
Go to MY RETURNS & EXCHANGES to initiate a return or exchange. Once you complete the process, you will be emailed a prepaid shipping label.
Refunds are issued to the original form of payment as soon as your item has been received and inspected.
Items must be returned unused and unwashed, with all tags attached and in their original packaging.
Once our warehouse receives your return, it usually takes about two weeks to process the refund. You will receive an email as soon as your refund is issued.
We would be glad to make an exchange for you. You may make an exchange within 45 days of receipt of your order. In the US, shipping back to us is free, as is shipping of your new item.
If you have any questions about your exchange, please do not hesitate to contact us.
Please contact us directly and we will help you to return or exchange your gift.
Only items bought on lorenzouomo.com may be returned or exchanged.
All transactions are secured. The Lorenzo Uomo website is provided with an SSL encryption system to protect personal and payment data.
Lorenzo Uomo does not keep any credit card information.
We accept most forms of credit card, debit card payment or PayPal with a valid billing address. Accepted credit cards are: Visa, American Express, MasterCard, and Discover.
You may wash all Lorenzo Uomo shirts, unless we indicate otherwise on the care label (and product page call-out).
We recommend that you unfasten all buttons and turn the shirt inside out.
Delicate or gentle cycles are always best to preserve the quality of your shirt.
Avoid mixing dark shirts with light in the same wash cycle.
If possible, air dry your shirts as opposed to tumble-dry as prolonged dryer heat and harsh tumbling may damage your shirts over time.
If possible, treat stains immediately to avoid these setting in. To treat, gently rub soap on the affected area under cold or lukewarm water. Should the stain persist, bring your shirt to your trusted dry cleaner before washing or placing in the dryer.
Every Lorenzo Uomo shirt has 2 spare buttons sewn into an interior tab.
Hang up your shirt immediately after ironing. Non-wire hangers are recommended to keep the shape of your shirt intact over time.
Promo codes may be applied at checkout.
You may only use one promo code at a time.
When you place a pre-order, your payment is charged and your shirts or masks are automatically reserved. If it your pre-order item is on sale, the sale price also locks in.
The expected ship date is indicated on the product page and you will be notified when your pre-order ships.
Feel free to contact us if you have any questions.
Once you purchase a Lorenzo Uomo gift card you will receive an order confirmation, followed by an email with the virtual gift card code itself. You may then forward this on. The recipient may redeem the gift card by entering the gift card's unique code at checkout.
You may purchase git cards at this link on our site: GIFT CARD
Every Lorenzo Uomo eGift card has a unique code that may be used to redeem at checkout.
At the moment, we do not carry physical gift cards. You may always print out the gift card you are sent after you purchase it.
The Lorenzo Uomo eGift card never expires. The code only expires once the full amount of the gift card has been used.
The Lorenzo Uomo eGift card may only be used at our website, lorenzouomo.com
Yes, they are. The only thing you need to transfer your gift card is the gift card code, which can be found in the gift card email.
Our gift cards are non-refundable; however, you may always transfer a gift card to someone else.
We cover free ground shipping on all orders of two shirts or more. Since state taxes vary, we cannot offer gift card amounts that cover taxes as well.