We have all been in the midst of enormously trying times that have tested our resilience as well as our collective psyche. As we prepare to reopen in the next few days, we find ourselves journeying into unchartered territory. Now, more than ever, we are committed to our mission statement and to our purpose.
Beginning with the production of our Italian made hosiery, we now aim to produce at least half in facilities equipped with solar power generation. Starting immediately, all of our shipping cartons –the bulk of our paper usage– will be made of recycled materials. And in response to our new reality, we recently launched a mask initiative, delivering high quality face coverings made of our shirting fabrics, offered to our community at minimal cost.
Working together, through our sacrifices, we were able to “flatten the curve.” We believe that as a society we can use this same determination to leave behind a healthier planet for future generations.
We thank all of you for all your support and we hope to continue to earn it in the future.
We ship all over the world. If you do not see your country at checkout or need help with placing an order, do not hesitate to contact us.
In the US, we ship via USPS or UPS (depending on which is faster).
Worldwide, you may select any of these carriers at checkout: Fedex or USPS.
Orders placed before 2pm EST are shipped same day (excluding weekends and holidays).
We offer Ground, 2nd Day Air and Next Day shipping.
In the US, Ground Shipping takes 3-5 business days to arrive. Orders ship from New York, so they usually arrive sooner if you are located on the East Coast vs the West Coast.
Worldwide, orders take about 5-7 business days to arrive via Standard shipping. In rare cases, orders may get held up in customs so please allocate additional time.
Please note that our carriers do not deliver on weekends or holidays.
Ground shipping is free on orders of $75 or more.
Otherwise, ground shipping is a $5 flat fee on shirts, boxer shorts and socks.
Masks ship for $3 flat fee on orders below $75.
2nd Day is $20.
Next Day Air is $30.
Face masks ship for a $10 flat fee.
For all other items, shipping rates are calculated at checkout.
Taxes and duties are the responsibility of the customer and to be paid for upon the receipt of the package.
In Canada, duties or taxes are not incurred on orders valued under $40 CAD. Only taxes are incurred on orders valued $40 CAD-$150 CAD. Duties and taxes are incurred on any orders over $150CAD. Taxes and duties are generally about 25%-35% of the total order of your order (excluding shipping).
Do not hesitate to contact us if you have any questions.
Once your order ships, you will receive an email with a shipping tracking number.
You will also receive email updates on when your order is out for delivery and also when your order has arrived.
We do not ship shirts to P.O. boxes at this time. A street shipping address is required.
We do, however, ship masks to P.O. boxes.
Yes, we ship to APO/FPO addresses.
We do not require a signature upon delivery of your order.
Should you wish to require a signature, please leave a note in your shopping bag.
RETURNS & EXCHANGES
We accept returns within 30 days and exchanges within 45 days on all items (apart masks) of receiving your order.
In the US and worldwide, enjoy free shipping back on returns and exchanges.
(Please note that face masks, underwear and undershirts are not-returnable and non-refundable due to health protection and hygienic reasons).
Go to MY RETURNS & EXCHANGES to initiate a return or exchange. Once you complete the process, you will be emailed a prepaid shipping label.
Refunds are issued to the original form of payment as soon as your item has been received and inspected.
Items must be returned unused and unwashed, with all tags attached and in their original packaging.
Once our warehouse receives your return, it usually takes 3-5 days to issue the refund. You will receive an email as soon as your refund is issued.
We would be glad to make an exchange for you. You may make an exchange within 45 days of receipt of your order. In the US, shipping back to us is free, as is shipping of your new item.
If you have any questions about your exchange, please do not hesitate to contact us.
Please contact us directly and we will help you to return or exchange your gift.
Only items bought on lorenzouomo.com may be returned or exchanged.
We strive to ship your orders as quickly as possible. You may always contact us should you wish to cancel your order but please note that we often ship out the same day an order is placed.
If your order has already shipped, you may always either refuse the package or return it to us–long as the item you ordered is returnable. Please note that masks are not returnable or exchangeable so may not be canceled if the order is already on its way.
All transactions are secured. The Lorenzo Uomo website is provided with an SSL encryption system to protect personal and payment data.
Lorenzo Uomo does not keep any credit card information.
We accept most forms of credit card, debit card payment, PayPal, Amazon Pay, GooglePay and Facebook Pay with a valid billing address. Accepted credit cards are: Visa, American Express, MasterCard, and Discover.
You may wash all Lorenzo Uomo shirts, unless we indicate otherwise on the care label (and product page call-out).
We recommend that you unfasten all buttons and turn the shirt inside out.
Delicate or gentle cycles are always best to preserve the quality of your shirt.
Avoid mixing dark shirts with light in the same wash cycle.
If possible, air dry your shirts as opposed to tumble-dry as prolonged dryer heat and harsh tumbling may damage your shirts over time.
If possible, treat stains immediately to avoid these setting in. To treat, gently rub soap on the affected area under cold or lukewarm water. Should the stain persist, bring your shirt to your trusted dry cleaner before washing or placing in the dryer.
Every Lorenzo Uomo shirt has 2 spare buttons sewn into an interior tab.
Hang up your shirt immediately after ironing. Non-wire hangers are recommended to keep the shape of your shirt intact over time.
Promo codes may be applied at checkout.
You may only use one promo code at a time.
Masks are not eligible for any promotions because we are offering these at near cost. However, you are always welcome to use your 20% off welcome discount on your next order of shirts, socks and/or underwear. The welcome discount does not expire; however, it may be used once.
When you place a pre-order, your payment is charged and your items are automatically reserved. If your pre-order item is on sale, the sale price also locks in.
The expected ship date is indicated on the product page and you will be notified when your pre-order ships.
Feel free to contact us if you have any questions.
We will ship those items that are available to ship now immediately. We will ship items ordered as pre-orders when these become available.